Chipy Casino Privacy Policy

This Privacy Policy explains how Chipy Casino collects, uses, stores, and protects information relating to visitors, registered players, and users of its online casino services in Canada. It is intended to help you understand our privacy practices and the choices available to you.

By accessing Chipy Casino, creating an account, or using our services, you acknowledge that your information may be handled as described below. We encourage you to read this policy carefully and review it whenever it is updated. Chipy Casino is intended for individuals aged 18 and over.

Information We Collect

Chipy Casino may collect information that you provide directly, information generated through your use of the platform, and information received from selected third parties where necessary to operate and protect our services.

Information you provide

• Account details such as your name, date of birth, residential address, email address, telephone number, and login credentials.
• Identity and age verification information, which may include copies or details from official identification documents and supporting information.
• Payment and transaction details needed to process deposits, withdrawals, refunds, and other account activity. Payment credentials may be handled by payment providers rather than stored directly by Chipy Casino.
• Messages, requests, complaints, survey responses, and other information you submit when communicating with our support team.
• Preferences and marketing choices, including whether you wish to receive promotional communications.

Information collected automatically

When you use Chipy Casino, we may record technical and usage information such as your IP address, browser type, device details, operating system, language settings, access times, pages viewed, referring pages, approximate location, and interactions with casino features. We may also collect information about account sessions, game activity, transaction history, responsible gaming settings, and security events.

Some information may be collected through cookies, pixels, software development tools, log files, and similar technologies. These tools help us understand how the platform is used and support essential functions.

How We Use Information

We use personal information for clear business and service purposes, including to:

• Create, administer, and maintain your Chipy Casino account.
• Confirm identity, age, account ownership, and eligibility to use particular services.
• Process deposits, withdrawals, payments, bonuses, and other transactions.
• Provide games, account features, customer support, and requested communications.
• Monitor activity for fraud prevention, account security, misuse detection, and the protection of players and the platform.
• Apply account limits, self-exclusion requests, and other responsible gaming tools where available.
• Personalize content, improve website performance, and evaluate the effectiveness of promotions.
• Send service messages, security notices, policy updates, and promotional communications in accordance with your preferences and applicable requirements.
• Maintain business records, resolve disputes, investigate complaints, and enforce our terms and policies.
• Meet applicable legal, regulatory, tax, accounting, or law enforcement obligations.

Where required, we may rely on your consent, the performance of a contract with you, legitimate operational interests, or another lawful basis recognized in the jurisdiction concerned. The basis may depend on the nature of the information and the reason for processing.

Cookies and Similar Technologies

Chipy Casino uses cookies and related technologies to keep the website functioning, remember preferences, maintain secure sessions, and understand how visitors interact with the platform. Some cookies are essential and may be required for account access, navigation, fraud controls, and transaction processing.

Other technologies may help us analyze traffic, measure performance, remember settings, and present more relevant content or advertising. Cookies may be placed by Chipy Casino or by service providers working on our behalf.

You can usually manage cookies through your browser settings. Disabling or deleting certain cookies may affect login functions, game performance, payment processing, or other parts of the website. Where a cookie preference tool is provided, your selections may be managed through that tool.

Data Sharing

Chipy Casino does not treat personal information as a product for unrestricted sale. We may share information when it is reasonably necessary to provide services, protect users, or meet legitimate business and legal requirements.

• Payment processors and financial service providers may receive information needed to authorize and complete transactions.
• Identity verification, fraud prevention, analytics, hosting, customer support, communications, and technology providers may process information under appropriate service arrangements.
• Professional advisers, insurers, auditors, or prospective business partners may receive limited information when necessary for their work and subject to suitable confidentiality measures.
• Public authorities, courts, regulators, or law enforcement bodies may receive information where disclosure is required or permitted by applicable rules.
• Information may be shared during a merger, acquisition, restructuring, sale of assets, or similar corporate event, subject to appropriate protections.

Service providers are expected to use personal information only for authorized purposes and to apply safeguards appropriate to the information they handle.

Data Security

Chipy Casino uses administrative, technical, and organizational measures designed to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, internal policies, and staff awareness practices.

No online service can guarantee absolute security. You are responsible for keeping your password and account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access. Chipy Casino will not normally ask you to disclose your password through an unsolicited message.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security considerations, dispute resolution needs, and applicable recordkeeping requirements.

When information is no longer required, it may be securely deleted, anonymized, or placed beyond ordinary use. Some information may remain in backups or restricted archives for a further period before it is removed through normal technical processes.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information where there is a valid basis to do so.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Request information about how your data is collected, used, shared, and retained.
• Opt out of promotional communications while continuing to receive important service and security messages.

These rights may be subject to exceptions, verification requirements, legal obligations, and reasonable limitations. To protect accounts and personal information, we may need to confirm your identity before completing a request. If you believe your privacy concern has not been addressed, you may have the option to contact an appropriate privacy or supervisory authority in your area.

Third-Party Services

The Chipy Casino platform may contain links to third-party websites, payment pages, verification tools, social media features, or other external services. Those services may collect and use information under their own privacy policies. This policy does not govern third-party practices, content, security, or availability.

Before submitting information to an external provider, you should review its privacy information and confirm that you understand how your data will be handled. Our use of a third-party service does not necessarily mean that Chipy Casino endorses every feature or policy of that provider.

International Transfers

Some companies that support Chipy Casino may operate in countries other than Canada. As a result, personal information may be accessed, processed, or stored outside the province or country where you live. The privacy protections in those locations may differ from those available in Canada.

Where information is transferred internationally, we seek to use appropriate contractual, technical, and organizational safeguards. We also take reasonable steps to ensure that service providers handle information only for authorized purposes and maintain suitable security controls.

Policy Updates

Chipy Casino may revise this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable requirements. The updated version will be made available through the platform, and the revised effective date may be shown with the policy.

Material changes may be communicated through an account notice, website message, or another suitable method. Your continued use of Chipy Casino after an updated policy becomes available may indicate that you have reviewed the changes, subject to any rights or notices required by applicable rules.

Contact Information

If you have a privacy question, want to exercise a privacy right, or need clarification about this policy, please contact the Chipy Casino support team at [email protected]. When submitting a request, provide enough detail for us to understand the issue, but do not include unnecessary payment credentials or account passwords.

We may ask for additional information to verify your identity and protect your account before responding. We aim to handle privacy requests carefully and within a reasonable period, taking into account the nature and complexity of the request.

Last updated: 8 September 2026